Frequently Asked Questions

Call FPI Customer Service at 1-888-MINIPKR (1-888-646-4757) to speak with someone.

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• Are you sure that power is available in the power outlet?
• Is the power cord plugged into the power outlet?
• Is the power cord plugged into the back of the machine?
• Is the switch on the machine turned to ON (I)?

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• The top cover has been opened; close and secure the top cover and press STOP/RESET to clear the error.
• The top cover is not closed properly; close the cover and make sure the cover screw is tight. (You will need a screwdriver.) Press STOP/RESET to clear the error.

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• There is no film roll loaded onto the machine. Load a new roll of film. Press STOP/RESET. Try to run the machine again.
• The film has not been properly loaded onto the air tube. Reload film.
• Tear the film at a perforation before it slides onto the air tube. Pull the torn film out of the front of the machine. Reload the film onto the air tube per the instructions in the User Manual. Press STOP/RESET. Try to run the machine again.
• You have reached the end of the roll. Remove the extra film from the machine. Reload a new roll of film. Press STOP/RESET. Operate the machine normally.

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Press STOP/RESET. Wait for a RDY display. Operate the machine normally. If the problem persists, the machine will need to be returned to FPI for service.

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Press STOP/RESET. Wait for a RDY display. Operate the machine normally. If the problem persists, the machine will need to be returned to FPI for service.

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• Press STOP/RESET. Wait for a RDY display. Operate the machine normally.
• Firmly push on the end of the film roll to make sure it is fully inserted onto the roll holder. Press STOP/RESET. Wait for a RDY display. Operate the machine normally.
• Rotate the roll of film by hand 90 degrees in either direction. Press STOP/RESET. Wait for a RDY display. Operate the machine normally. Repeat 2 or 3 times.
• Load a different roll of film. Press STOP/RESET. Wait for the RDY display. Operate the machine normally.
• If the problem persists, please call 1-888-MINIPKR (1-888-646-4757) for service.

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Indicates no more film left on the roll.

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• Make sure that the roll is not loaded backwards. The film should unwind off the top of the roll. Correct by turning the film roll so that film unwinds off top of roll toward operator.
• Unwind at least 18" of film off the roll before trying to thread it through the air tube.
• Pull the film as far down the air tube as possible. Press and HOLD the START button. The drive motor will advance until the button is released. Continue to pull the film until it emerges from the front of the machine. Release the START button.
• Turn off the machine and remove the power. Open the top cover (a screwdriver is required). Look into the machine for a film jam on the air tube around the seal bar or the slitter blade. If small amount of film is jammed on the air tube, use the eraser end of a long pencil to push the film up or down the air tube until it is completely out of the machine. Close the cover. Restore the power and turn the machine on. Load the film normally.
• The slitter blade is dull or broken. Replace the blade per the instructions in the User Manual.
• The heater bar is in the UP position. Turn the machine off and back on again to reset the heater assembly to the DOWN position.

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• The seal temperature is too low (very faint or light seal created). Increase the seal temperature by 5 points (degrees) at a time up to a maximum of +15 points.
• The seal temperature is too high (very wide seals with many holes created). Decrease the seal temperature by 5 points (degrees) at a time down to a minimum of -15 points.
• Air fill is too high. Decrease the air volume by 5 points (5 percent) down to a maximum of 20 points.

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The roll is not properly mounted on the roll holder. Firmly push on the end of the film roll to make sure it is fully inserted onto the roll holder. Press STOP/RESET. Wait for a RDY display. Operate the machine normally.

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